Customer Service
Online & general enquiries
hello@muji.com.au
Store-related enquiries & orders purchased at a physical retail store
Contact them directly here
Please include all relevant details, including your order number. We aim to respond to your enquiry within 1-3 business days. Please note, customer service is closed on public holidays.
Can I make changes to my order?
If your order hasn't been shipped and you have just recently placed your order, we may be able to make changes. However, this is not guaranteed. Please include your order details and the changes required so we can inform you.
Why hasn't my order shipped yet?
Thanks for your patience! Our warehouse team operates Mon - Fri and is closed on public holidays. While we aim to ship most orders on the following business day, please allow up to 3 business days for your order to ship.
For orders placed during a sale period or public holidays, please allow an additional time period for our team to catch up on the high volume of orders.
How do I return an item from an online order?
If you simply changed your mind and would like to return an item for a refund, please submit a return request by following the guide here. https://muji.com.au/pages/returns
Why was I charged a shipping fee when my order is over $100?
If a shipping fee was applied at checkout, it may be because your order includes a bulky item which is not eligible for free shipping, or a discount coupon was used, bringing the total below the $100 free shipping threshold.